The Township is committed to providing equal treatment to people with disabilities with respect to the use and benefit of Township services, programs, goods and facilities in a manner that respects their dignity and that is equitable in relation to the broader public.  This commitment extends to residents, visitors and employees with visible or non-visible disabilities.

Accessible Formats and Communication Supports

The Township shall, upon request, provide or arrange for the provision of its documents that are available to the public in an accessible format or communication support in a timely manner.  When providing accessible formats, the Township shall take into account the person’s disability and individual communication needs by consulting with the person directly.

To request information in an accessible format please contact the Township Office.

Plans and Policies 

Review the following accessibility plans and policies that help the Township of East Zorra-Tavistock ensure that all services are accessible:

• Accessibility Policy
• Integrated Accessibility Standards Regulation Policy
• Multi-year Accessibility Plan (2022-2028)
• Accessible Customer Service Policy

Accessibility Compliance Reports

• 2023 Compliance Report 

Contact us with feedback

Through its Formal Complaints Policy, the Township has a feedback process in place for all residents to provide complaints and suggestions relating to the Township’s provision of goods, services and facilities. Upon request, accessible formats and communication supports may be arranged or provided for under the Policy.

 Should a member of the public wish to provide general feedback, comments or suggestion on how to improve accessibility in our facilities, goods or services, please email the Township Office or call us at 519-462-2697.

All feedback will be kept in strict confidence and used to improve customer services.